Frequently asked questions
Because we don’t ask any commission on your direct fees, The memberships are a way to sustain the Project Heart of Africa Expedition.
The membership fees are used to pay the servers and the cost of maintenance of the platform, and part of them is used make active promotion worldwide of african destinations, to connect the travellers with our partners. You have to see the platform as a community, where you can directly be part of international promotion of your country.
Here are the Memberships in detail.
We actually offer 3 option of payment: bank transfer, PayPal or Stripe.
We’re working to increase the services and new providers will be soon available.
You can request it by email at info@hoaexp.com writing in mail object: User manual , or download at this link: https://hoaexp.com/wp-content/uploads/2020/05/GUIDE-TO-THE-PLATFORM-USE-1.pdf
To find your Marketplace, you can simply type in the search bar of the search engine you are using the following address https://hoaexp.com/author/[partner name].
Customers pay directly on the platform. This is a sort of of warranty on the purchase.
You can check you sales directly in your dashboard.
Once you finished the set up process, the customers will be able to contact you directly, send enquires and bookings directly to you.
You’ll receive a message in your dashboard, in the Message section, and an alert message will be sent to the email address registered.
When you interrupt the membership payments, your account will be maintained active up to 90 days and users will be able to see your products, send enquires and buy.
If in 90 days, any membership package of the same or major value is not purchased, your account will be deleted.
All your payments will be received by stripe and holded untill the 10 of the month. Then they’ll be transferred to your associated bank account.
Whenever you want you can update your membership, purchasing an upgrade package. In the left menu of youe dashboard there is a button UPGRADE. You’ll be redirected in the page.
Write an email at info@hoaexp.com with the object: Assistance and describe your problem. In 24h our team will be back to you.
Sorry. Once you purchased the membership, in 24h your profile will be updated. For a faster approval, please send an email to info@hoaexp.com with the Object: Membership purchased, reporting your username and email address. The first operator available will check and unlock the upgrade.
These offers are launched by Hoaexp.com independently and there is no partnership between Hoaexp.com and the merchants in these offers.
Hoaexp.com has the sole discretion to modify these offers at any time.
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